 I
am a new customer. I have purchased a web hosting package.
How do I initiate?<Back
When you signed up you provided us a domain name we created account
for the first thing you need to do is
DOMAIN TRANSFER
If your domain name is already registered we have to transfer it to our
servers. The process is simple and it'll take you only few minutes.
All we have to do is replace your existing DNS server with ours. Here
is general instruction how to do this:
- please visit your domain registrars web page (web site where you
registered your domain name)
- log in with your username and password into domain manager
- find DNS servers section and replace current DNS servers with
ours. The details of server have been provided
in our activation mail.
- save changes
THAT'S IT ! YOUR DOMAIN NAME WILL BE ACTIVE WITHIN 24-48 HOURS INTERNIC
HAS TO UPDATE ITS DATABASE AND IT HAPPENS ONCE A DAY.
The DNS server changes will take around 24-48 hours to update
depending on how fast your ISP and everyone else's ISP updates
their server.
If you just changed the DNS servers and can't
wait to upload or view your site, you can view it by going to:
http://64.246.32.70/~username/. Of course after that You will be able to use your full domain name
www.yourdomain.com
How do I upload my site online?
<Back
Uploading your site can be done in many ways, but the most
popular is FTP. When your hosting account was created, you should have been
provided with an FTP account. Using software such as CuteFTP
or WS_FTP, you can log
into your host. Then, using the program like a normal windows
program, you can drag and drop files onto your web host very
easily and your website goes online instantaneously.
You can begin uploading your files with the following info:
FTP Hostname: ftp.yourdomain.com
Username :
Password :
All your web pages and graphics have to be uploaded into PUBLIC_HTML or
WWW directory. There should be one page called index.html or
index.html (index.shtml, quick.php ) which is the default page for your web site.
How
do I log into Control Panel? <Back
To log in just go to your URL http://www.domainname.com followed by :2082 For example:
http://www.yourdomain.com:2082/. Replace domain.com
with the URL to your website. If you have any problems with
this, please Contact Us. For more information take a look at cPanel
documentation
and Features. Visit our online manual section.
How
do I add FTP User accounts?<Back
Please login to your CPanel at www.yourdomain.com/cpanel/
to add the accounts.
Where
do I upload my files to be viewable on the web?<Back
You have to put all your files in the "public_html"
directory.
How
do I view my website without the domain name?<Back
You can view your website by going to: http://64.246.32.70/~username/
What
is the FTP server name?<Back
ftp.yourdomain.com
Do
you provide Frontpage support?<Back
Yes. The same is included in package.
May
I run IRC server/mass mailing from my account?<Back
No, you may not. Please read our acceptable
use policy.
Do
you have any preinstalled scripts? Where are they located?<Back
Your account comes with a guestbook, counter, clock,
countdown, form2mail, Entropy Search, Entropy Banner. We also
offer a chat room, forum, and 2 different shopping carts
that can be easily integrated into many different payment
systems.
What
is CPanel and how do I access it?<Back
CPanel is a powerful control panel included in every account.
To access your CPanel, enter one of the options below:
http://www.yourdomain.com/cpanel/
http://www.yourdomain.com:2082
http://yourIP:2082 What
is the path to perl?<Back
/usr/bin/perl What
is the path to sendmail?<Back
/usr/sbin/sendmail
Were
can I put my cgi or perl scripts?<Back
CGI scripts in C or Perl should be place in the cgi-bin
folder. Please make sure that your scripts have the
right permissions to run correctly.
How
come I am receiving a 500 Internal Error on my scripts?<Back
There are over a 100 reasons why you could have a 500 error.
Firstly make sure your scripts are pointing to the right
location to perl (/usr/bin/perl), Could be the wrong
permissions, chmod it to 755, all .cgi files should be 755.
How
many databases can I have with my plan?<Back
It depends on the plan that you order.
How do I enable and use the
various utilities and features available? <Back
The various utilities/features are ready to use when the webhosting package is purchased. You may enable/configure/administer them using the control panel. Although this process is very simple and user friendly our support and services shall be readily available.
Do
I need to change my domain if I get a new host? <Back
No, provided that the domain is registered in your name (as
it should be), you can simply update your namservers
(from where you manage your domain names) to that of your new host
What are
sub domains? <Back
Sub domains are extension of your domain. Say, for the site is
www.indocad.com. A subdomain would be
cad.indocad.com, and another would be webdesign.indocad.com.
Subdomains are usually treated as separate sites from the main
domain site.However you may set up multiple subdomains under the same webshoting plan.
What is disk space and bandwidth/data transfer?
<Back
Diskspace is the size allocated to store your website . Every single
letter on your website has to be stored somewhere on your web
host's server. HTML pages are usually very small,
but the images, scripts, and databases take up large amounts of disk space.
Bandwidth/Transfer is the amount of data the server will allow
your site to send in a month. Transfer is usually measured in
gigabytes - billions of bytes.
What is PHP, ASP, Perl, MySQL, MS SQL etc?
<Back
These are all programming languages/database systems which are referred to
by their acronyms and each of them has its own benefits and uses.
PHP - PHP: Hypertext
Preprocessor
ASP - Active Server Pages
Perl - A Programming
Language
MySQL and MS SQL
are database systems. Depending on what
your host provides, you can use a database to organize your
data.
What is uptime?
<Back
Uptime is literally what it means - it is the amount of time
your site is online throughout the entire month. The best uptime would be 100%, but because things can
break or server may be kept for service/installations/maintenance, generally 99.5 to 99.9% uptime
may be experienced.
I
need additional support?
<Back
Please feel free to contact us. Fill in the new query form
or customer support page. We shall try
to respond to our customers request as quickly as possible.
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